Returns & refunds

At CurvCraft, we believe confidence starts with trust. Our goal is to ensure you feel secure, supported, and empowered when shopping with us. This Refund & Return Policy explains how returns, exchanges, and refunds are handled, so you can shop with clarity and peace of mind.

This policy applies to all purchases made through www.curvcraft.com and is designed to meet international e‑commerce standards while respecting hygiene, quality, and fairness for all customers.

Overview of Our Return Policy

• 7-day return window from the date of delivery
• Items must be unused, unworn, unwashed, and in original packaging
• Full refunds issued to the original payment method (once approved)
• Customer is responsible for return shipping costs
• Final sale items are non-returnable
• Returns must be initiated by contacting our support team

Our shapewear is an intimate product. For hygiene and safety reasons, we maintain strict return standards while still offering flexibility and transparency.

Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

• The return request is submitted within 7 days of the delivery date
• The product is unused, unworn, and unwashed
• The item is returned in its original packaging, including tags, boxes, and protective liners (if applicable)
• There are no signs of wear, deodorant marks, stains, odors, or alterations
• Proof of purchase (order number or receipt) is provided

If any of these conditions are not met, CurvCraft reserves the right to decline the return or issue a partial refund.

Non-Returnable Items

For safety, hygiene, and fairness, the following items are not eligible for return or refund:

• Final sale or clearance items (clearly marked at checkout)
• Items purchased during special promotions labeled as non-returnable
• Products that have been worn, washed, or altered
• Items returned without original packaging or hygiene protection
• Gift cards or store credit

We strongly encourage customers to review product descriptions, size guides, and fit notes carefully before placing an order.

Exchanges

At this time, CurvCraft does not offer direct exchanges.

If you would like a different size or style:

1. Return the original item (if eligible)
2. Place a new order for the desired item

This allows us to ship your preferred product faster and maintain accurate inventory.

Refunds

How Refunds Are Issued

• Once your return is received and inspected, you will be notified by email
• If approved, your refund will be issued to the original payment method used at checkout
• Refunds do not include original shipping charges

Refund Processing Time

• Inspection time: 3–5 business days after receipt
• Refund processing: 7–10 business days after approval

Please note that banks and payment providers may take additional time to reflect the refund in your account.

Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• CurvCraft is not responsible for returns lost in transit

In some cases, we may provide a return shipping label. If provided, the cost of the label will be deducted from your refund.

Return shipping fees are non-refundable.

How to Initiate a Return

To start a return, please follow the steps below:

1. Contact our support team within 7 days of delivery
2. Include your order number, item(s) you wish to return, and reason (optional)
3. Wait for return authorization and instructions

📧 Email: support@curvcraft.com

Please do not send items back without authorization, as unapproved returns may not be processed.

International Returns

CurvCraft ships worldwide from Dubai, and we proudly serve customers across the globe.

For international returns:

• Customers are responsible for international return shipping costs
• Customs duties, taxes, or brokerage fees paid during purchase are non-refundable
• Mark returns clearly as “Returned Merchandise” to avoid additional customs charges

We recommend contacting your local courier for the most efficient return option.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect (wrong size or product)

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue

Once verified, we will arrange a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

1. Check with your bank or card provider
2. Verify the original payment method
3. Contact us at support@curvcraft.com

We are always happy to investigate and assist.

Fair Use & Policy Abuse

CurvCraft reserves the right to:

• Refuse returns that show signs of abuse
• Limit returns from accounts with excessive or fraudulent activity
• Modify or update this policy at any time

These measures help us maintain fair pricing and quality for all customers.

Your Confidence Matters

We understand that choosing shapewear is personal. Our customer care team is here to help you select the right fit, understand our fabrics, and feel confident before and after your purchase.

If you have any questions about this policy or need assistance:

📩 support@curvcraft.com
🌍 Worldwide support from Dubai

Last Updated: 24 December, 2025

By placing an order on CurvCraft.com, you acknowledge and agree to this Refund & Return Policy.